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Access Privileges
- Main Entrance on Wesbrook Mall: All patrons with a ticket to the event or proper working credentials
- Event Level: Properly credentialed working personnel only or main floor seating ticket holders
- Press Level: Properly credentialed working personnel only
Accessibility Information
- Doug Mitchell Thunderbird Sports Centre is wheel chair accessible and has two elevators from the floor to concourse level
Address and Phone Numbers
- Doug Mitchell Thunderbird Sports Centre 2555 Wesbrook Mall, Vancouver B.C. V6T 1Z2. Phone: 604 822-3749
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Banners and Signs
Banners and signs are allowed for some events. However, they may not be hung or fastened anywhere in the Doug Mitchell Thunderbird Sports Centre.
Box Office
Located at main entrance on Wesbrook Mall
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Camera Policy
Failure to comply with the Doug Mitchell Thunderbird Sports Centre camera policy may result in the film/memory stick being confiscated. The following are general rules of camera use and can be overridden based on a specific request from the event or promoter:
- Sporting Events
Non-flash, still cameras of any type may be used to take pictures of sporting events or events where house lights are illuminated during a performance. Any tripod or other photography equipment may not be used or placed in any area of the arena without prior approval. - Concerts and Other Events
Cameras with a detachable lens or lens of more than two (2) inches are prohibited from all Doug Mitchell Thunderbird Sports Centre concerts. The use of flash photography is also prohibited. The event producer reserves the right to deny camera use at any time before or during the event and to prohibit the use of any camera that is deemed unacceptable. - Video Recorders and Digital Cameras
Video recorders or digital cameras with recording capabilities are prohibited at any time during an event. Doug Mitchell Thunderbird Sports Centre reserves the right to examine and prohibit use of any camera that staff deem unacceptable. Tape recorders are not allowed at any time.
Cellular Phones and Pagers
The use of cellular phones and pagers is permitted provided they do not interfere with other guests' enjoyment of the event.
Children
For most events children younger than two (2) years of age do not require a ticket if held on the lap of an accompanying adult. However, tickets will be required for children shows for any child over the age of one.
Fold-up strollers should be stored under your seat while non-folding strollers should be checked at Guest Services, located near the main entrance.
Concert and Event Merchandise
Special event and concert merchandise will be available for sale at various locations in the Doug Mitchell Thunderbird Sports Centre.
Concessions
Doug Mitchell Thunderbird Sports Centre features numerous concession stands and portable stands operated throughout the arena. A wide selection of food is available.
Alcohol sales (including beer, spirits and wine) end during concerts and other events will cease prior to the end of the event.
Contact Us
Click here to contact us.
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Directions
Major roads coming into campus are W 4th, (turns into Chancellor Blvd) W 10 th, ( turns into University Blvd) W 16, and Southwest Marine Drive. The arena is located on the corner of Thunderbird Blvd. and Wesbrook Mall. Detailed directions
Door Opening Times
Gates open one (1) hour prior to most events.
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Elevators
Two elevators are located in the Arena for wheelchair access to all levels. Patrons with disabilities receive preferential access to elevators during all events held at Doug Mitchell Thunderbird Sports Centre.
Emergency Evacuation Program
Designated Doug Mitchell Thunderbird Sports Centre ushers have been trained in proper procedures for emergency preparedness. These designated employees will have primary duty of assisting patrons with disabilities to specific locations.
Exit and Re-Entry
There is no re-entry to Doug Mitchell Thunderbird Sports Centre.
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First Aid
Contact any Doug Mitchell Thunderbird Sports Centre staff member if you need assistance.
Food and Beverages / Bottles and Cans
Guests are not permitted to bring any outside food or beverages into Doug Mitchell Thunderbird Sports Centre. Containers including bottles, cans, thermos bottles and plastic coolers are not permitted for the safety and protection of our guests.
Beer and alcohol sale during sporting events: With 20 minutes left in the game all concourse beer and alcohol sales will end.
Beer and alcohol sale during concerts and other events: Sales end one (1) hour from the scheduled end of the event or as dictated by the event.
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Guest Conduct
Doug Mitchell Thunderbird Sports Centre is committed to providing a fun, family atmosphere. Guests using foul language or appearing to be intoxicated will be ejected from the arena. Guests wearing obscene or indecent clothing will be denied entry. For the comfort and enjoyment of our guests, noisemakers of any type (e.g., air horns, cow bells, etc.) are prohibited. The use of laser pointers is strictly prohibited and will result in ejection. If someone is interfering with your enjoyment of the event, please contact Doug Mitchell Thunderbird Sports Centre staff or Security member.
Guest Services
There is Guest Services location in the Doug Mitchell Thunderbird Sports Centre at the main entrance. It is staffed with knowledgeable guest services representatives who will assist you with your questions and concerns.
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Lost and Found
During an event lost and found service is located at Guest Services at the main entrance on Wesbrook Mall. Found items will be stored for 30 days. To learn if an item has been recovered, please call 604 822 6121. Doug Mitchell Thunderbird Sports Centre is not responsible for lost or stolen items.
Lost Children
Guests are encouraged to instruct children in their group what to do if they get lost. If a child is lost or separated from his or her group, the child should ask the nearest Doug Mitchell Thunderbird Sports Centre staff member for help. A lost child will be taken to Guest Services location at the main entrance on Wesbrook Mall. Parents looking for a child should follow the same procedure. Children who retain their ticket stub are much easier to locate and bring back to their seats and parents.
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Merchandise/Souvenirs
Doug Mitchell Thunderbird Sports Centre has merchandise locations throughout the arena to satisfy your souvenir needs.
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Parking
There is a 1,600 space parkade directly across the street from the venue (Thunderbird Parkade) and another 350 space surface lot directly behind it (Lot B1). Plus there is another 1,000 space parkade a few minutes walking distance north of the venue (Health Science Parkade). There is street meter parking all around the venue.
For more information of parking on campus please click here
Pay Phones
There are no pay phones located in the Doug Mitchell Thunderbird Sports Centre
Police and Security
For your safety and convenience, security personnel are stationed throughout the arena. If you have an emergency, please notify the nearest Doug Mitchell Thunderbird Sports Centre staff member immediately.
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Restrictions
In the interest of guest safety and enjoyment, Doug Mitchell Thunderbird Sports Centre reserves the right to prevent certain items from being carried into the arena. These include, but are not limited to, weapons or anything else that can be used as dangerous projectiles. Similarly, other items that may jeopardize the safety or viewing/listening enjoyment of the guests may be prohibited.
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Security
For your safety and convenience, security personnel are stationed throughout the arena. If you have an emergency, please notify the nearest Doug Mitchell Thunderbird Sports Centre staff member immediately.
Smoking
Doug Mitchell Thunderbird Sports Centre is a smoke-free arena. Smoking anywhere in the building is strictly prohibited.
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Tickets
Click here for ticket information.
Transportation / Buses
Click here for transportation information.
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Will Call
If you choose to pickup your tickets at Will Call, the venue box office is open only during the event day and 1 hour prior to doors. We advise patrons to arrive early to pick up tickets to avoid long lines.
In order to pick up your tickets, you may be required to present:
- Your valid photo ID, driver's license or passport. A valid ID must be duly issued by a government agency and include a photo and a signature.
- The credit card you used to purchase the tickets.
- Your confirmation number.
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